Oh dear! Don’t worry, we’ll get you back in. All you need to do is click ‘Forgot your password?’ on the login page. This will then send you an email which will contain a link. Click on this link and it will prompt you to create a new password.
Provided your firm has authorised remote access and you have access to the internet, you can log into Altis from home, or from anywhere in the world with your username and password or Smartcard and reader.
To log in using your Smartcard you must have a Smartcard reader. When you open up the website and insert your Smartcard into your smartcard reader, the website will automatically change from a user/password login page to a Smartcard PIN login page. More information on the Law Society Issued Smartcard can be found here.
You should be able to log in using your unique username and password or using your Law Society Scotland issued Smartcard.