How do I send an email to Altis when I don’t know the reference number?

By sending an email to your Altis email address, your email will automatically appear* in your Altis Inbox. Your Altis email address will follow this formula: For example I log into Altis using the email address, therefore my Altis email address would be If you need some help working out your unique Altis email address, please don’t … Read More

What are the ‘Seller Details’?

These are the personal details of the seller. This information is used when Altis pre-populates documents. If you are acting on behalf of the Purchaser, you will not be able to amend this information. If the seller is not your client, you will only be able to see their name and address.